Adversity Bravely and Creating a Pathway to the Future

In order to assist workers suffering from occupational accidents, each county and city government shall furnish professional occupational accident service personnel in the hope that they can provide workers suffering from occupational accidents with individualized and in-depth assistance, including: occupational accident rights counseling, financial assistance, resource links, return to work assistance, psychological support, etc. The ultimate goal of each of these assistances is to enable workers suffering from occupational accidents to overcome their difficulties and return to a normal life.

The 45-year-old Ting, due to work-related shoulder and lumbar spine injuries, had to suspend work for recuperation. In addition to physical discomfort, facing his company's inaction, improper deduction of wages, intended malicious layoff, and the rapid deterioration of his own financial situation, Ting was first at his wits’ end but then chose to bravely tackle the situation and took the initiative to call the local government's professional service personnel for assistance. The professional service personnel understood Ting's needs through interviews, and promptly coordinated resources of the social affairs and private enterprises to alleviate Ting's urgent financial difficulties. Because Ting lacked a family support system, professional service personnel not only accompanied him during the process of assistance, but also provided psychological support and overcame challenges together with Ting, so that his life could return to normal as swiftly as possible. For more details, please download the attachment at the end of this article.

Local governments are committed to actively assisting workers suffering from occupational accidents. Upon receipt of reporting through diversified channels, they will take the initiative to provide occupational accidents-related legal counseling, financial assistance, occupational accidents follow-up assistance, care visits, etc., in the hope of helping workers suffering from occupational accidents and their families to overcome various difficulties. In this case, the professional service personnel assessed the individual needs of the workers suffering from occupational accidents according to their situation, and provided them with appropriate services by linking the resources of the public and private sectors such as legal, economic, medical, social welfare, and other resources, so as to protect the rights and interests of the workers suffering from occupational accidents and minimize the impact of occupational accidents on them. In the process of providing services, professional service personnel also face many difficulties and challenges, including that workers suffering from occupational accidents do not know their own rights and interests or uncertainty about the future may easily cause them to fall into negative thinking and prevent them from going off the beaten track, etc. Through the professional service personnel's continuous and constant explanation and clarification of the relevant rights and interests, and encouraging them to think positively and strengthen their own problem-solving abilities, workers suffering from occupational accidents are made to understand that they can fight for their own rights and interests through the means of communication and negotiation with their employers.